Terms and Conditions

Thank you for shopping with us at Naturally Sweets Juice Bar.  These are the terms and conditions that constitute our shipping Policy.

We strive to provide our customers with the best experience possible an want to ensure your products are delivered to you ice cold!  To maintain this level of quality, all orders are packed and shipped in special eco-friendly insulated boxes Monday-Wednesday.  All packages via UPS or FedEx 2 day.

In order to process and ship your order, our MINIMUM purchase requirements are 6 (16oz bottles) of juices, smoothies or 12 shots.  If your order does not meet our minimum requirements, our customer service team will try to reach out to you to update your order.  If we do not receive a response from you after 24 hours well proceed with canceling your order.

Delivery delays can occasionally occur.  It is the responsibility of UPS/FedEx to deliver your order after it has shipped from our facility.  If you questions about a shipment after you receive the shipping confirmation, please contact (UPS directly at 800-742-5877 or at https://www.ups.com) or (FedEx directly at 800-463-3339 or https://www.fedex.com) for assistance and reference your tracking number.  We cannot for these delays and cannot replace or refund any items due to shipping delay.  We recommend clients purchase Route Package Protection for all orders.

We are not currently able to ship to P.O. Boxes or anywhere outside of the US.  Please make sure you enter the address of a hoe or business within the US.  WE DO NOT SHIP INTERNATIONALLY AT THIS TIME! 

We cannot guarantee delivery dates because of UPS/FedEx  delays, weather, or exceptions.

Additionally, Naturally Sweets Juice Bar cannot be held responsible for damaged or compromised juices or wellness shots due to the following reasons:

• Incorrect address.  We ship to the exact address you enter at checkout.  Please double check that your address is correct before submitting your order.  Please contact UPS/FedEx if they are having trouble delivering to your particular address.
• Naturally Sweets Juice Bar shipping are clearly marked "PERISHABLE" and must be opened and refrigerated upon receipt.  Products are perishable and must be consumed within 3 days from receiving or frozen until ready to consume (within 2 week time from arrival).

Delayed Orders:

We make every  effort to make sure your juices arrive fresh and quickly; however we cannot control circumstances that's beyond our control such as shipping delays from the carrier.  If an item is delayed, please email us at sales@natruarallysweetsjuicebar.com for assistance.  

Delayed Item (juice arrives late and is no longer cold):

In the rare instance that an item arrives warm, we must have notice within 6 hours of receipt.  We must receive photos of juices for warranty.  Email us at sales@naturallysweetsjuicebar.com with the images of your product.  Please allow 24-48 hours for responses.

Delayed Item (juice arrives late but cold):

As we can't guarantee shipping times, if your juice arrives cold we cannot offer discounts or refunds.

High Volume:

If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there will be significant delay in the the shipment of your order, we will contact you via email.  

Processing Times:  

We ship most orders received prior to 1pm CST (2pm EST or 11am PST) same day.  Please allow 1-2 additional days for peak times.

*We do not offer free shipping outside of the continental US.  As shipping must be delivered within a set period, we will charge for a guaranteed/tracking delivery service for products to arrive in time to maintain freshens.  Various shipping options are available at checkout.

Please allow for 1-2 days for processing before shipping.

You will receive a Shipment Confirmation email once your offer has shipped containing your tracking number (s).  The tracking number will be active within 24 hours.

Damages:

Naturally Sweets Juice Bar is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact UPS or FedEx directly to file a claim.  We cannot offer refunds as our products are perishable.  See our Refund Policy for more information.  Please take photos and save all packaging materials and damaged goods before filing a claim.